{"id":1915,"date":"2018-06-19T11:23:59","date_gmt":"2018-06-19T02:23:59","guid":{"rendered":"https:\/\/juicer.cc\/articles\/?p=1915"},"modified":"2020-12-04T13:33:04","modified_gmt":"2020-12-04T04:33:04","slug":"nps%e3%83%bc%e6%84%8f%e5%a4%96%e3%81%a8%e7%9f%a5%e3%82%89%e3%81%aa%e3%81%84%ef%bc%9f%e5%b0%8e%e5%85%a5%e3%81%ae%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88%e3%81%a8%e6%b4%bb%e7%94%a8%e3%81%ae%e3%83%9d","status":"publish","type":"post","link":"https:\/\/juicer.cc\/articles\/archives\/1915\/","title":{"rendered":"NPS\u00ae\u30fc\u610f\u5916\u3068\u77e5\u3089\u306a\u3044\uff1f\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u6d3b\u7528\u306e\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"

\u300c\u30b5\u30a4\u30c8\u306b\u8a2a\u308c\u308b\u30e6\u30fc\u30b6\u30fc\u3063\u3066\u3001\u5b9f\u969b\u306e\u3068\u3053\u308d\u672c\u5f53\u306b\u6e80\u8db3\u3057\u3066\u304f\u308c\u3066\u3044\u308b\u306e\u304b\u306a\uff1f\u300d<\/p>\n

\u30ea\u30a2\u30eb\u306a\u610f\u898b\u3092\u77e5\u308a\u305f\u304f\u306f\u306a\u3044\u3067\u3059\u304b\uff1f<\/p>\n

NPS\u00ae<\/strong>\u3092\u4f7f\u3044\u3053\u306a\u305b\u3070\u3001Web\u30b5\u30a4\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u4f1a\u793e\u5168\u4f53\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u3082\u3063\u3068\u4e0a\u624b\u304f\u3044\u304f\u304b\u3082\uff01<\/p>\n

\u6b27\u7c73\u306e3\u5206\u306e1\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3057\u3001\u65b0\u3057\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u6307\u6a19\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308bNPS\u00ae\u306b\u3064\u3044\u3066\u3001\u4eca\u56de\u306f\u305d\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3068\u6d3b\u7528\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n

\nNPS\u3063\u3066\u306a\u306b\uff1f<\/a><\/strong>
\nNPS\u00ae\u3068\u306f
\n\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u3069\u3046\u9055\u3046\u306e\uff1f<\/p>\n

NPS\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/a><\/strong>
\n\u9867\u5ba2\u306e\u30ea\u30a2\u30eb\u306a\u58f0\uff0f\u65b0\u898f\u9867\u5ba2\u30fb\u30ea\u30d4\u30fc\u30c8\u7387UP
\n\u7d71\u4e00\u6307\u6a19\u3067\u4ed6\u793e\u3068\u306e\u6bd4\u8f03\u304c\u53ef\u80fd<\/p>\n

NPS\u306e\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8<\/a><\/strong>
\n\u7d50\u679c\u5206\u6790\uff06\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3
\n\u9577\u671f\u7684\u306a\u8a08\u6e2c<\/p>\n

Juicer\u3067\u3082NPS\u306f\u5b9f\u65bd\u3067\u304d\u308b\u306e\u304b\uff1f<\/a><\/strong><\/p>\n

\u307e\u3068\u3081<\/a><\/strong>\n<\/div>\n

Net Promoter\u00ae\u304a\u3088\u3073NPS\u00ae\u306f\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u30ba\u306e\u767b\u9332\u5546\u6a19\u3067\u3059\u3002<\/p>\n

\n

NPS\u3063\u3066\u306a\u306b\uff1f<\/h2>\n

\uff11\uff0eNPS\u3068\u306f<\/h3>\n

NPS\u3068\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/strong>\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002
\n\uff08\u203b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u2026\u9867\u5ba2\u304c\u3042\u308b\u30d6\u30e9\u30f3\u30c9\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u611f\u3058\u308b\u4fe1\u983c\u3084\u611b\u7740\uff09<\/p>\n

\u300c\u81ea\u793e\uff08\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\uff09\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u308c\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f\u300d<\/strong>
\n\u3068\u3044\u3046\u8cea\u554f\u3092\u6295\u3052\u304b\u3051\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u9867\u5ba2\u306e\u300c\u6e80\u8db3\u5ea6\u300d\u3067\u306f\u306a\u304f\u300c\u63a8\u5968\u5ea6\u300d\u309211\u6bb5\u968e\u3067\u6e2c\u308a\u307e\u3059\u3002
\n\u305d\u308c\u305e\u308c\u300c\u6279\u5224\u8005\u300d\u300c\u4e2d\u7acb\u8005\u300d\u300c\u63a8\u5968\u8005\u300d\u306e3\u3064\u306b\u5206\u3051\u3001\u300c\u63a8\u5968\u8005\uff08\uff05\uff09\u300d\u30fc\u300c\u6279\u5224\u8005\uff08\uff05\uff09\u300d\uff1dNPS\u3000\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

\"\u56f314\"<\/p>\n

 <\/p>\n

\uff12\uff0e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u3069\u3046\u9055\u3046\u306e\uff1f<\/h3>\n

NPS\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u7570\u306a\u3063\u305f\u6027\u8cea\u3092\u6301\u3061\u307e\u3059\u3002
\n\u305d\u306e\u9055\u3044\u3092\u4e00\u8a00\u3067\u3044\u3048\u3070\u3001\u305d\u306e\u5f8c\uff08\u672a\u6765\uff09\u306e\u53ce\u76ca\u6027\u3092\u898b\u8fbc\u3081\u308b\u304b\u3069\u3046\u304b\uff1f<\/strong>\u3068\u3044\u3046\u70b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u3063\u305f\u5834\u5408\u3001\u305d\u306e\u4eba\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u5206\u304b\u3063\u3066\u3082\u3001\u305d\u308c\u3092\u8ab0\u304b\u306b\u30aa\u30b9\u30b9\u30e1\u3057\u305f\u3044\u307b\u3069\u306e\u30d5\u30a1\u30f3\u306b\u306a\u3063\u3066\u304f\u308c\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306f\u5206\u304b\u308a\u307e\u305b\u3093\u3088\u306d\uff1f
\n\u305d\u3053\u3067\u300c\u6e80\u8db3\u5ea6\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u63a8\u5968\u5ea6\u300d<\/strong>\u3092\u56f3\u308b\u306e\u304cNPS\u3067\u3059\u3002<\/p>\n

\u3067\u306f\u306a\u305c\u3001\u300c\u63a8\u5968\u5ea6\u300d\u3092\u6e2c\u308b\u306e\u304b\u3001\u305d\u306e\u7b54\u3048\u306f\u30ba\u30d0\u30ea“\u53ce\u76ca\u6027\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u304b\u3089\u201d<\/strong>\u3067\u3059\u3002<\/p>\n

\u300c\u63a8\u5968\u5ea6\u300d\u304c\u9ad8\u3051\u308c\u3070\u9ad8\u3044\u307b\u3069\u3001\u81ea\u793e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u85a6\u3081\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002
\n\u305d\u3046\u306a\u308c\u3070\u65b0\u305f\u306a\u53ce\u76ca\u304c\u5165\u3063\u3066\u304f\u308b\u3068\u3044\u3046\u4e88\u6e2c\u307e\u3067\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\"\u56f315\"
\n\u3053\u306e\u3088\u3046\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068NPS\u3068\u3067\u306f\u3001\u4f3c\u3066\u3044\u308b\u3088\u3046\u3067\u5b9f\u306f\u7570\u3063\u305f\u3082\u306e\u306a\u306e\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\n

NPS\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/h2>\n

\uff11\uff0e\u9867\u5ba2\u306e\u30ea\u30a2\u30eb\u306a\u58f0\uff0f\u65b0\u898f\u9867\u5ba2\u30fb\u30ea\u30d4\u30fc\u30c8\u7387UP<\/h3>\n

NPS\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u3068\u540c\u6642\u306b\u30e6\u30fc\u30b6\u30fc\u306b\u76f4\u63a5\u30b3\u30e1\u30f3\u30c8\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002
\n\u5358\u306b\u6570\u5024\u3060\u3051\u3067\u306a\u304f\u3001\u30ea\u30a2\u30eb\u306a\u9867\u5ba2\u306e\u58f0\u3092\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3088\u308a\u660e\u78ba\u306a\u8ab2\u984c\u70b9\u304c\u898b\u3048\u3066\u304f\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\uff12\uff0e\u7d71\u4e00\u6307\u6a19\u3067\u4ed6\u793e\u3068\u306e\u6bd4\u8f03\u304c\u53ef\u80fd<\/h3>\n

NPS\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u7d71\u4e00\u6307\u6a19\u3067\u3042\u308b\u305f\u3081\u3001\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u3057\u3066\u81ea\u793e\u304c\u696d\u754c\u5185\u306b\u304a\u3044\u3066\u3069\u306e\u3088\u3046\u306a\u4f4d\u7f6e\u306b\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306a\u306e\u3067\u3059\u3002<\/p>\n

\u5bb9\u6613\u306a\u4ed6\u793e\u3068\u306e\u6bd4\u8f03\u306b\u3088\u308a\u3001\u81ea\u793e\u306e\u5dee\u5225\u5316\u3084\u6226\u7565\u3092\u7acb\u3066\u3084\u3059\u304f\u306a\u308b\u3068\u3044\u3046\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\n

NPS\u306e\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8<\/h2>\n

\u300c\u5b9f\u969b\u306bNPS\u3092\u5c0e\u5165\u3057\u3066\u3082\u3001\u51fa\u3066\u304d\u305f\u7d50\u679c\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3057\u3066\u3044\u3051\u3070\u3044\u3044\u306e\u304b\u5206\u304b\u3089\u306a\u3044\u3002\u300d
\n\u305d\u3093\u306a\u65b9\u306e\u305f\u3081\u306bNPS\u306e\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

\uff11\uff0e\u7d50\u679c\u5206\u6790\uff06\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3<\/h3>\n

\u307e\u305a\u306f\u51fa\u3066\u304d\u305f\u7d50\u679c\u3092\u5206\u6790\u3057\u307e\u3057\u3087\u3046\u3002
\n\u7279\u306b\u6ce8\u76ee\u3059\u3079\u304d\u306f\u3084\u306f\u308a\u300e\u30b3\u30e1\u30f3\u30c8\u300f<\/strong>\u3067\u3059\u3002
\nNPS\u306f\u30e6\u30fc\u30b6\u30fc\u306b0~10\u307e\u3067\u9078\u629e\u3057\u3066\u3082\u3089\u3046\u3068\u540c\u6642\u306b\u3001\u305d\u306e\u6570\u5b57\u3092\u306a\u305c\u9078\u3093\u3060\u306e\u304b“\u7406\u7531\u201d<\/strong>\u306b\u3064\u3044\u3066\u3082\u5c0b\u306d\u307e\u3059\u3002
\n\u305d\u306e\u7d50\u679c\u5bc4\u305b\u3089\u308c\u305f\u30b3\u30e1\u30f3\u30c8\u3092\u5206\u985e\u3057\u3001\u3088\u308a\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u3082\u306e\u3092\u30d4\u30c3\u30af\u30a2\u30c3\u30d7\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u6b21\u306e\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8003\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n

\uff12\uff0e\u9577\u671f\u7684\u306a\u8a08\u6e2c<\/h3>\n

NPS\u306f\u9577\u671f\u306b\u304b\u3051\u3066\u3001\u5b9a\u671f\u7684\u306b\u8a08\u6e2c\u3059\u308b\u3053\u3068\u304c\u30aa\u30b9\u30b9\u30e1\u3067\u3059\u3002<\/p>\n

\u4eee\u306b\u3001\uff11\u56de\u76ee\u306e\u8a08\u6e2c\u3067\u601d\u308f\u3057\u304f\u306a\u3044\u7d50\u679c\u304c\u51fa\u305f\u5834\u5408\u3001\u4f55\u304b\u6253\u3061\u624b\u3092\u8003\u3048\u3066\u6539\u5584\u3059\u308b\u3068\u3057\u307e\u3059\u3002
\n\u6539\u5584\u7b56\u304c\u6210\u529f\u3059\u308c\u3070\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u4e0a\u304c\u308b\u3001\u3064\u307e\u308aNPS\u306e\u6570\u5024\u306b\u3082\u5909\u5316\u304c\u898b\u3089\u308c\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n

\u3068\u304f\u306b\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3059\u5834\u5408\u306f\u5b9a\u671f\u7684\u306bNPS\u3092\u6e2c\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u81ea\u5206\u305f\u3061\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u9593\u9055\u3063\u305f\u65b9\u5411\u306b\u9032\u3093\u3067\u306f\u3044\u306a\u3044\u304b\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3057\u3087\u3046\uff01<\/p>\n

 <\/p>\n

\n

Juicer\u3067\u3082NPS\u306f\u5b9f\u65bd\u3067\u304d\u308b\u306e\u304b\uff1f<\/h2>\n

\u3053\u3053\u307e\u3067\u3067NPS\u306b\u3064\u3044\u3066\u3060\u3044\u305f\u3044\u306f\u7406\u89e3\u3057\u305f\u304c\u3001\u5b9f\u969b\u306b\u3069\u3046\u3084\u3063\u3066\u5c0e\u5165\u3059\u308c\u3070\u3044\u3044\u306e\uff1f<\/p>\n

\u201cJuicer<\/strong>\u201d\u306b\u3082NPS\u3092\u6e2c\u308c\u308b\u6a5f\u80fd\u304c\u5b58\u5728\u3057\u307e\u3059\uff01
\n\"nps_1\"
\nJuicer\u3067\u306f\u7c21\u5358\u306bNPS\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u266a
\n\u8a73\u3057\u304f\u306f\u2192 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u305f\u3063\u305f\u4e00\u3064\u306e\u8cea\u554f\u3002NPS\u00ae\u6a5f\u80fd\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u307e\u3057\u305f\uff01<\/a><\/p>\n

 <\/p>\n

\n

\u307e\u3068\u3081<\/h2>\n

\u4eca\u56de\u306fNPS\u00ae\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3068\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002
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